HIM ROI Technician II, Jewish Hospital, 8a-430p
About The Position
The HIM ROI Technician II processes release of information (ROI) requests from outside medical facilities, attorneys, state governing bodies, and other third-party requesters. The role safeguards patient privacy by ensuring that medical information is released only to authorized individuals, within mandated timeframes, and in accordance with HIPAA regulations, organizational policies, and state law. The technician releases only the minimum protected health information necessary to authorized individuals with a need to know, maintains accurate transaction records for status updates and accounting of disclosures, and builds positive, professional relationships with internal and external customers. The position requires managing multiple tasks and frequent interruptions, maintaining confidentiality, and using hospital computer systems to complete daily work. The technician also participates in department and hospital performance initiatives as needed.
Requirements
- High school education.
- Five years of release of information experience.
- Knowledge of HIM workflow processes.
- Experience using general office equipment.
- Excellent oral and written communication skills.
- Dependable, professional, and a team player.
- Ability to multitask and remain flexible with job demands.
- Ability to use analytical and time-management skills.
- Ability to work in a high-pressure or changing environment and exercise good judgment to resolve problems when formal procedures or guidelines are absent.
- Ability to maintain patient privacy and confidentiality and comply with HIPAA requirements.
Responsibilities
- Process legal and government audit ROI requests, including requests from attorneys, court orders, subpoenas, email, incoming mail, and fax.
- Meet productivity standards by processing requests within 7–10 business days and on demand when possible.
- Maintain working knowledge of HIPAA-compliant ROI authorizations, subpoenas, court orders, and attorney requests.
- Retrieve patient medical records and accurately copy or upload records according to the request, established procedures, and quality and productivity standards.
- Use the electronic health record system to retrieve records and locate and verify patient demographic information.
- Protect patient privacy and confidentiality when handling requests for protected health information.
- Maintain accurate records of ROI transactions for request status updates and accounting of disclosures.
- Operate standard office equipment and ROI systems.
- Maintain professional working relationships with internal and external customers.
- Participate in department and hospital performance initiatives as needed.
- Perform other duties and projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
