Scheduler, Jewish Hospital, Pre-Anesthesia Testing, 8a-5p

UofL Health•Louisville, KY

2d•Onsite

About The Position

The Scheduler is responsible for scheduling clinic visits, diagnostic testing, and coordinating outgoing referrals for the Pre-Anesthesia Testing department at Jewish Hospital. The role contacts patients to arrange services offered by the department and related diagnostic or referral visits. It also performs clerical duties to update electronic medical record and support systems, answers phone calls, and provides customer service to patients, office and clinic staff, and other departments. The Scheduler handles appointment scheduling and changes, maintains waitlists, fills cancellations, places reminder calls, and follows up on no-shows according to department protocol. The role confirms referrals and orders are on file, gathers and verifies patient and insurance information, communicates expected copays or financial responsibility, and explains procedure preparation and arrival instructions. It answers and routes calls, escalates urgent or clinical concerns to a nurse or provider, and arranges interpreter services or accessibility accommodations when needed. The position maintains accurate scheduling documentation and complies with company policies and HIPAA privacy and security requirements.

Requirements

High school diploma or GED.
Two years of prior experience in a healthcare setting.
Knowledge of medical terminology.

Nice To Haves

Experience with electronic health records such as Cerner, Epic, or iQueue is preferred.
Additional education may be substituted for experience.

Responsibilities

Schedule clinic visits for patients by phone and in person.
Schedule medical tests, diagnostic studies, procedures, and referrals to specialists and ancillary services.
Reschedule and cancel appointments as needed.
Maintain waitlists, fill cancellations, place reminder calls, and follow up on no-shows according to department protocol.
Confirm referrals and orders are on file before visits.
Collect and verify patient demographics, insurance coverage, and referring provider information when scheduling.
Inform patients of expected copays or financial responsibility and route billing questions to the appropriate team.
Discuss procedure preparation, arrival time, and location with patients; provide instructions by phone and follow up with a letter containing written instructions.
Answer inbound calls promptly and courteously, and route messages to clinical staff using established protocols.
Immediately escalate urgent or clinical concerns to a nurse or provider; do not provide medical advice.
Arrange interpreter services or accessibility accommodations as needed.
Enter accurate and complete scheduling notes and updates in electronic documentation and scheduling systems.
Maintain compliance with company policies, procedures, standards of conduct, and HIPAA privacy and security requirements.
Meet department standards for accuracy, call handling, productivity, and patient satisfaction.
Participate in training, team meetings, and process improvement efforts.
Perform other duties as assigned.