HIM ROI Technician II, Jewish Hospital, 8a-430p

UofL Health•Louisville, KY

4d•Onsite

About The Position

The HIM ROI Technician II processes release of information (ROI) requests from outside medical facilities and other requesters, including attorneys, state governing bodies, and third parties. The technician safeguards patient privacy by ensuring that only authorized individuals receive medical information and that releases comply with HIPAA regulations, organizational policies, state law, and mandated timeframes. The role follows the minimum-necessary standard for protected health information (PHI) and maintains accurate transaction records to support status updates and accounting of disclosures. The position requires professional relationships with internal and external customers, the ability to handle multiple tasks and frequent interruptions, and the use of multiple hospital computer systems. The technician also participates in department and hospital performance initiatives as needed. This position is based at Jewish Hospital in Louisville, Kentucky, and is listed as first shift, 8:00 a.m. to 4:30 p.m.

Requirements

High school education.
Five years of release of information experience.
Knowledge of HIM workflow processes.
Experience using general office equipment.
Excellent oral and written communication skills.
Dependable, professional, and team-oriented.
Ability to multitask and remain flexible with job demands.
Ability to use analytical and time-management skills.
Ability to work in a high-pressure or changing environment and exercise good judgment to resolve problems when formalized procedures or guidelines are absent.
Ability to handle multiple tasks with frequent interruptions while maintaining patient privacy and confidentiality.

Responsibilities

Process legal and government ROI requests, including attorney requests, court orders, subpoenas, email requests, incoming mail, and fax requests.
Meet productivity standards by processing requests within 7–10 business days and on demand when possible.
Maintain working knowledge of HIPAA-compliant ROI authorizations, subpoenas, court orders, and attorney requests.
Retrieve, copy, and upload medical records accurately according to requests, established procedures, and quality and productivity standards.
Apply HIPAA guidelines to release of information.
Use the Electronic Health Record system to retrieve and locate records and verify patient demographic information.
Protect the privacy and confidentiality of patient PHI when handling requests.
Operate standard office equipment and systems, including fax, scanner, EHR, and ROI tracking.
Maintain accurate records of ROI transactions to support status updates and accounting of disclosures.
Maintain positive and professional relationships with internal and external customers.
Participate in department and hospital performance initiatives as needed.
Perform other duties and projects as assigned.