Scheduler, Jewish Hospital, Pre-Anesthesia Testing, 8a-5p

UofL Health • Louisville, KY

3d • Onsite

About The Position

The Scheduler is responsible for scheduling clinic visits, diagnostic testing, and coordinating outgoing referrals. The role contacts patients to arrange services offered by the department and schedules related diagnostic or referral visits. It also performs clerical work to update electronic medical record and support systems, answers phone calls, and provides customer service to patients, office and clinic staff, and other departments.

Requirements

• High school diploma or GED.
• Two years of prior experience in a healthcare setting.
• Knowledge of medical terminology.
• Additional education may be substituted for experience.

Nice To Haves

• Experience with electronic health records, including Cerner, Epic, or iQueue.

Responsibilities

• Schedule clinic visits for patients by phone and in person.
• Schedule medical tests, diagnostic studies, procedures, and referrals to specialists and ancillary services.
• Reschedule and cancel appointments as needed.
• Maintain waitlists, fill cancellations, make reminder calls, and follow up on no-shows according to department protocol.
• Confirm referrals and orders are on file before visits.
• Collect and verify patient demographics, insurance coverage, and referring provider information during scheduling.
• Inform patients of expected copays or financial responsibility and route billing questions to the appropriate team.
• Explain procedure preparation, arrival time, and location instructions to patients.
• Call patients to schedule procedures and provide instructions by phone, then send written instructions by letter.
• Answer inbound calls promptly and courteously and route messages to clinical staff using established protocols.
• Immediately escalate urgent or clinical concerns to a nurse or provider; do not provide medical advice.
• Arrange interpreter services or accessibility accommodations as needed.
• Enter accurate, complete scheduling notes and updates in electronic documentation and scheduling systems.
• Comply with company policies, procedures, standards of conduct, and HIPAA privacy and security requirements.
• Meet department standards for accuracy, call handling, productivity, and patient satisfaction.
• Participate in training, team meetings, and process improvement efforts.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED