HIM Ambulatory Specialist
About The Position
The HIM Ambulatory Specialist maintains the confidentiality, security, and integrity of medical records in accordance with Rochester Regional Health policies and applicable state and federal regulations. The role applies established work methods and departmental policies, practices, and procedures while supporting daily practice operations and ensuring patient needs are met. Duties include data entry, scanning, faxing, copying, mailing, phone calls, and chart boxing. The specialist may provide direction and training to team members as instructed by leadership and interacts with patients, families or personal representatives, and Rochester Regional Health staff in a customer-service-focused manner. The position is full-time at SCHI - Brighton in Rochester, New York, with a Monday–Friday schedule of either 7:30 AM–4:00 PM or 8:00 AM–4:30 PM.
Requirements
- High school diploma.
- At least 1 year of experience in Health Information Management, a customer-service-related industry, or another healthcare setting.
- Experience with Epic, Cerner, Meditech, or other EMR systems.
- Proficiency in Microsoft Office and document management software.
- Knowledge of HIPAA and state and federal health information regulations.
- Strong computer, customer service, and communication skills.
- Strong organization and attention to detail.
- Critical-thinking and problem-solving abilities.
- Ability to prioritize, multitask, and work independently.
- Ability to maintain confidentiality and meet deadlines under pressure.
Nice To Haves
- Associate's degree in Health Information Management, Business, IT, or a related field.
Responsibilities
- Provide excellent customer service to patients, providers, and external partners.
- Process and track Release of Information (ROI) requests while ensuring HIPAA compliance.
- Handle incoming calls, mail, faxes, and electronic in-basket messages.
- Scan, index, quality-check, and maintain electronic medical records.
- Manage paper records, including retrieval, storage, retention, and destruction.
- Ensure the accuracy, security, and accessibility of medical records.
- Collaborate with vendors and internal departments to resolve record-related issues.
- Support additional Health Information Management functions as needed.
- Perform data entry, scanning, faxing, copying, mailing, phone calls, and chart boxing.
- Provide direction and training to team members as instructed by leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
