Coordinator High Reliability and Patient Safety Officer - Quality

OSU Medical Center•Tulsa, OK

About The Position

The High Reliability Coordinator & Patient Safety Officer heads OSU Medical Center’s patient safety program and serves as the organizational champion for high reliability principles and behaviors. The role drives efforts to reduce harm by analyzing patient safety events, facilitating Root Cause Analyses (RCAs), coordinating peer review processes, managing grievances, and partnering with leaders to embed high reliability practices into daily operations. The Officer collaborates with Medical Staff, Nursing, Risk Management, and interdisciplinary teams to establish patient safety indicators, review patient records, and evaluate care processes. Work includes audits, quality initiatives, performance improvement, regulatory compliance, and risk-related reviews. The position uses analytical skills to interpret data, identify trends, compare performance to benchmarks, uncover system vulnerabilities, and support decision-making with clinical and operational leaders. The Officer works across departments, participates in and reports out at meetings such as Quality and Safety meetings, manages multiple priorities, and uses data tools and spreadsheets to support patient safety and high reliability work. A core responsibility is developing, delivering, and sustaining high reliability training and operations across the organization. The Officer designs the high reliability curriculum, trains leaders, supports department-level coaching, and develops a long-term plan to expand high reliability education to all staff. This work makes high reliability a consistent, reinforced expectation throughout OSUMC. The Officer leads patient safety strategy development, facilitates implementation, and monitors effectiveness. This includes coordinating patient safety policies, conducting staff education, assessing the facility for safety risks, and directing process improvements to prevent adverse outcomes. The role fosters a culture of safety and serves as a resource for patient safety, high reliability, and performance improvement.

Requirements

Four-year/Bachelor’s degree.
Valid Oklahoma nursing license or Multistate Compact License.
Basic Life Support (BLS) certification.
3–5 years of experience.
Strong analytical capability to interpret data, identify trends, compare performance to benchmarks, and uncover system vulnerabilities.
Ability to collaborate with clinical and operational leaders and work across departments.
Ability to manage multiple priorities and use data tools and spreadsheets.

Responsibilities

Head the medical center’s patient safety program and champion high reliability principles and behaviors.
Analyze patient safety events and facilitate Root Cause Analyses (RCAs).
Coordinate peer review processes and manage grievances.
Partner with leaders to embed high reliability practices in daily operations.
Collaborate with Medical Staff, Nursing, Risk Management, and interdisciplinary teams to establish patient safety indicators, review patient records, and evaluate care processes.
Conduct audits and support quality initiatives, performance improvement work, regulatory compliance, and risk-related reviews.
Interpret data, identify trends, compare performance to benchmarks, uncover system vulnerabilities, and collaborate with clinical and operational leaders to support decision-making.
Participate in and report out at meetings, including Quality and Safety meetings; manage multiple priorities and use data tools and spreadsheets to support the work.
Develop, deliver, and sustain high reliability training and operations across the organization.
Design the high reliability curriculum, train leaders, support department-level coaching, and plan expansion of high reliability education to all staff.
Lead patient safety strategy development, facilitate implementation, and monitor effectiveness.
Coordinate patient safety policies, conduct staff education, assess the facility for safety risks, and direct process improvements to prevent adverse outcomes.
Foster a culture of safety and serve as a resource for patient safety, high reliability, and performance improvement.