Coordinator High Reliability and Patient Safety Officer - Quality

Oklahoma State University•Tulsa, OK

About The Position

The High Reliability Coordinator and Patient Safety Officer heads OSU Medical Center’s patient safety program and serves as the organizational champion for high reliability principles and behaviors. The role drives harm-reduction efforts by analyzing patient safety events, facilitating Root Cause Analyses (RCAs), coordinating peer review processes, managing grievances, and partnering with leaders to embed high reliability practices into daily operations. The Officer collaborates with Medical Staff, Nursing, Risk Management, and interdisciplinary teams to establish patient safety indicators, review patient records, and evaluate care processes. This work includes audits, quality initiatives, performance improvement, regulatory compliance, and risk-related reviews. The role interprets data, identifies trends, compares performance with benchmarks, uncovers system vulnerabilities, and works with clinical and operational leaders to support decision-making. The Officer works across departments, participates in and reports at meetings such as Quality and Safety meetings, manages multiple priorities, and uses data tools and spreadsheets to support patient safety and high reliability work. A core responsibility is developing, delivering, and sustaining high reliability training and operations across the organization. The Officer designs the high reliability curriculum, trains leaders, supports department-level coaching, and develops a long-term plan to expand high reliability education to all staff, helping establish high reliability as a consistent organizational expectation. The role leads patient safety strategy development, facilitates implementation, and monitors effectiveness. It coordinates patient safety policies, conducts staff education, assesses the facility for safety risks, and directs process improvements to prevent adverse outcomes. The Officer fosters a culture of safety and serves as a resource for patient safety, high reliability, and performance improvement.

Requirements

Bachelor’s degree.
Valid Oklahoma Nursing License or Multistate Compact License.
BLS certification.
3–5 years of experience.
Strong analytical capability to interpret data, identify trends, compare performance to benchmarks, and uncover system vulnerabilities.

Responsibilities

Head the organization’s patient safety program and champion high reliability principles and behaviors.
Analyze patient safety events and facilitate Root Cause Analyses (RCAs).
Coordinate peer review processes and manage grievances.
Partner with leaders to embed high reliability practices in daily operations.
Collaborate with Medical Staff, Nursing, Risk Management, and interdisciplinary teams to establish patient safety indicators, review patient records, and evaluate care processes.
Conduct audits and support quality initiatives, performance improvement work, regulatory compliance, and risk-related reviews.
Interpret data, identify trends, compare performance with benchmarks, uncover system vulnerabilities, and collaborate with clinical and operational leaders on decision-making.
Participate in and report at meetings, including Quality and Safety meetings; manage multiple priorities and use data tools and spreadsheets to support the work.
Develop, deliver, and sustain high reliability training and operations across the organization.
Design the high reliability curriculum, train leaders, support department-level coaching, and develop a long-term plan to expand high reliability education to all staff.
Lead patient safety strategy development, facilitate implementation, and monitor effectiveness.
Coordinate patient safety policies, conduct staff education, assess the facility for safety risks, and direct process improvements to prevent adverse outcomes.
Foster a culture of safety and serve as a resource for patient safety, high reliability, and performance improvement.