HFS USCAN Operations Leader
About The Position
This role provides critical leadership to GE Healthcare Equipment Leasing and Loan Division (Healthcare Financial Services, or HFS). The position drives operational excellence, regulatory compliance, and customer satisfaction while supporting strategic growth initiatives. It provides critical insights to leadership, collaborates with multiple internal functions, and engages with external stakeholders, including banking partners and system vendors. The role leads operations across loan processing, leasing operations, servicing, and customer support. It develops operational strategies, builds a high-performing cross-functional team, and implements scalable systems and processes that support business growth, automation, and simplification. The leader works with sales, credit, product, technology, legal, and compliance teams, as well as external partners, vendors, and healthcare clients. The position also tracks operational performance, reports on operational health and strategic initiatives to executive leadership, and drives continuous improvement and digital technology adoption.
Requirements
- Bachelor's degree in Finance, Accounting, Economics, or a related field.
- 8 years of experience in leasing and loan operations.
Nice To Haves
- MBA or a master's degree in a related field.
- Relevant certifications such as CFA, CPA, or CTP.
- Excellent presentation, facilitation, and communication skills.
- Ability to manage multiple high-priority and high-visibility deliverables.
- Strong analytical skills, including the ability to clearly link business strategy, operations, and financials.
- Adaptability and flexibility in response to new information, unexpected circumstances, and ambiguous situations.
Responsibilities
- Be a change agent for people, processes, and systems.
- Develop and execute operational strategies aligned with business goals.
- Lead cross-functional teams across loan processing, leasing operations, servicing, and customer support.
- Implement scalable systems that support business growth, drive automation and simplification, and reduce complexity and customization.
- Build and mentor a high-performing cross-functional team, foster agility, and create a sustainable business model.
- Collaborate with sales, credit, product, and technology teams to support new product launches and market expansion.
- Serve as a key liaison with external partners, vendors, and healthcare clients.
- Streamline workflows for loan origination, underwriting, documentation, funding, and servicing.
- Define and track KPIs to measure operational performance and customer satisfaction.
- Prepare and present reports to executive leadership on operational health and strategic initiatives.
- Implement digital tools and AI/ML technology to improve turnaround times and reduce operational risk.
- Drive continuous improvement initiatives to enhance efficiency, scalability, and service quality.
- Partner with legal and compliance teams to manage audits and regulatory reviews.
- Foster a culture of accountability, innovation, and customer focus.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan with employee and company contribution opportunities
- Life insurance
- Disability insurance
- Accident insurance
- Tuition reimbursement
- Potential performance-based incentive compensation, which may include cash bonuses and/or long-term incentives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
