Henderson Team Member PT
About The Position
The Henderson Team Member is responsible for preparing and loading vehicles safely, completing daily operational tasks, supporting guests, and maintaining a clean, safe car wash facility. The role involves guiding vehicles through the wash process, using and monitoring car wash equipment, providing vacuum service, and communicating vehicle and equipment information to the crew. Team Members engage guests using the 4 Steps of Service, explain wash packages and memberships, support membership management and visit success, and follow the LEAP Conflict Resolution process. They also help train new Team Members, complete shift reports and closing tasks, and follow company policies and safety procedures. The position involves working in all weather conditions, spending the full day on your feet and outdoors, and lifting up to 50 pounds. Cash and digital tips are available.
Requirements
- Knowledge of property safety and layouts, including what not to wash.
- Knowledge of tunnel equipment and emergency stop locations.
- Knowledge of the three single-wash packages and membership management.
- Ability to follow the LEAP Conflict Resolution process.
- Willingness to work in all weather conditions, including cold, hot, wet, rainy, and snowy conditions.
- Ability to lift up to 50 pounds.
- Ability to remain on your feet 100% of the day and work outside.
- Adherence to company policies, procedures, safety standards, and codes of conduct.
- Attendance at mandatory training sessions and team meetings.
Responsibilities
- Greet guests as they approach the car wash tunnel and engage them using the 4 Steps of Service.
- Safely guide and load vehicles according to vehicle size, and perform safety inspections before washing.
- Prepare vehicles using the bug prep gun and remove mud from wheel wells when appropriate.
- Operate, monitor, and make key adjustments to car wash equipment; know emergency stop locations and handle tunnel incidents safely.
- Provide vacuum service and observe the vacuum area to support guest satisfaction.
- Explain the three single-wash packages and inform retail guests about memberships; support membership management and member visit success.
- Present the company’s Difference to guests.
- Communicate key vehicle information and equipment retractions to the crew, including license plate recognition and RFID sticker reads.
- Participate in the nightly close-down checklist and learn to open and close the car wash safely with leadership.
- Complete daily shift reports and document shift performance.
- Train new Team Members using approved training modules.
- Maintain a clean, organized facility, including equipment, walls, trench, vacuums, trash cans, and lot.
- Use ladders and emergency stops safely while cleaning, and follow backroom safety practices.
- Follow company policies, procedures, safety standards, codes of conduct, and Champion safety procedures to avoid exposure to fumes, dirt, and harsh chemicals.
- Attend mandatory training sessions, team meetings, and cleaning activities.
- Perform other duties assigned by management.
Benefits
- Eligible for cash and digital tips.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
