Helpdesk Support (NCS) - Mayor's Office of Employment Development

Baltimore City•Pittsburgh, PA

6d•$15 - $29•Onsite

About The Position

This is a customer service position where work duties involve direct support of YouthWorks stakeholders. Assignments are carried out in accordance with Baltimore City (COB) and the Mayor’s Office of Employment Development (MOED) - Youth Services Division procedures and policies. Work is performed under supervision of a MOED administrative supervisor.

Requirements

High school diploma or equivalency
At least 2 years of customer service experience.
At least 1 years’ experience working in human services field with youth programs.
Equivalency Notes: Have an equivalent combination of education and experience.
Ability to review and process a large volume of data to meet or exceed daily quota.
Ability to work in a fast-paced environment.
Solid ability to operate Microsoft Office software and Google Suite.
Solid time management skills to effectively manage multiple priorities.
Solid verbal and written communication skills.
Analytical skills, adapting readily to changing priorities, detail-oriented, and ability to maintain confidentiality.
Solid skills to quickly evaluate service delivery issues and identify resolution.
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.
All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Responsibilities

Answer, screen, and direct calls to the appropriate person or unit
Assist youth and worksites with YouthWorks application and process.
Ensure accurate data entry, filing, and document organization in youth and worksite folders.
Review and process minimum of 50 youth applications per day.
Follow confidentiality processes and procedures when handling protected personal information (PPI).
Investigate and communicate youth and worksite related concerns and issues to appropriate parties.
Communicate YouthWorks program information to youth, worksites, and other stakeholders.
Assist in distribution of YouthWorks materials.
Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity.
Perform other related work assignments as directed.