IT Helpdesk Support

TEKsystems • Happy Valley, OR

15h • $22 - $25 • Onsite

About The Position

A company in NE Portland is hiring an IT Support Analyst for a great opportunity! This role involves supporting clients migrating from Windows 10 to 11 and from Active Directory to JumpCloud. The IT Support Analyst will be responsible for creating and decommissioning accounts, responding to and resolving IT issues, installing and reconfiguring hardware and software, processing employee onboarding/offboarding, and managing company assets.

Requirements

• 2-3+ years of Tier 1 helpdesk and desktop support experience
• Experience with ticketing systems (they use ServiceNow)
• Strong Active Directory experience
• Proficiency in ADs/G-Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP
• Computer configuration and deploy
• Must have a strong technical aptitude and must be a quick learner with the ability to understand workflow capability and constraints

Nice To Haves

• JumpCloud experience

Responsibilities

• Creating accounts and decommissioning accounts (Mix of Active Directory and Google. Account admin-Google).
• Client is migrating from Windows 10 to 11 and are migrating from Active Directory to JumpCloud.
• Responds to, resolves, or escalates IT related issues raised via ticket system, chat, phone or walk up related to desktop, laptop, printer, VPN, telecom, and proprietary applications.
• Escalate issues and coordinate referrals to appropriate personnel as necessary and notify stakeholders of status updates and ticket closure.
• Install or reconfigure appropriate desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment.
• Accurately process employee onboarding/offboarding and account changes via Active Directory and G-Suite.
• Participate in ordering, receiving, configuring, and deploying new desktop and laptop computers to end users.
• Process decommissioning of hardware after offboarding.
• Assist in researching accessories and supplies.
• Responsible for managing and tracking company assets using multiple tools.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed