Unit Supervisors (NCS) - Mayor's Office of Employment Development

Baltimore City•Pittsburgh, PA

6d•$15 - $29•Hybrid

About The Position

This is a customer service position responsible for managing and supervising unit staff and ensuring compliance with policies and procedures. Key duties include the management of approximately 60 – 100 worksites employing 700 – 1,000 youth. Unit Supervisors are also responsible for identifying and developing work opportunities for youth, approving worksite applications, conducting visits, and facilitating program-related events.

Requirements

High school diploma or GED equivalent.
At least three years of experience working in the human services field with youth programs.
At least three years of supervisory experience
At least three years of customer service experience
Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit.
Solid ability to operate Microsoft Office software
Proficiency in virtual communications platforms (Microsoft Teams, Zoom, Google Meets, etc.)
Ability to speak and converse with audiences of varying sizes in-person and virtually
Solid data entry ability
Solid time management skills to effectively manage multiple priorities
Solid verbal and written communication skills
Solid staff management skills
Analytical skills, adapting readily to changing priorities, detail-oriented, and ability to maintain confidentiality.
Solid skills to quickly evaluate service delivery issues and identify resolution

Nice To Haves

Have an equivalent combination of education and experience. Non- supervisory experience or education may not be substituted for the required supervisory experience.

Responsibilities

Manage and supervise unit staff, ensuring adherence to policies and procedures.
Lead and assist with trainings, meetings, and ongoing coaching for staff.
Identify and recruit quality virtual and in-person work opportunities for youth
Review and approve worksite applications, work plans, and job descriptions
Assist youth and worksites with completion of Youthworks application
Commute to worksite partner locations to conduct site visits to ensure the work environment is safe and compliant with youth employment.
Coordinate and facilitate program-related events such as registration sessions, job fairs, community events, etc.
Visit worksite locations to distribute YouthWorks materials
Resolve, document, and file all youth and worksite concerns and issues
Oversee and manage youth timesheet and payroll processing, and resolve payroll-related issues
Communicate YouthWorks program information to youth, worksites, and other stakeholders
Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity
Perform other related work assignments as directed