Unit Clerk (NCS) - Mayor's Office of Employment Development

Baltimore City•Pittsburgh, PA

6d•$15 - $29•Onsite

About The Position

This is a service delivery position where work duties involve direct support of a YouthWorks unit comprised of approximately 30-50 worksites employing 500-700 youth. Assignments are carried out in accordance with Baltimore City (COB) and the Mayor’s Office of Employment Development (MOED) - Youth Services Division procedures and policies. Work is performed under the supervision of an MOED administrative superior.

Requirements

High school diploma or GED equivalency.
At least 1 year of customer service experience.
Three years of experience working in the human services field with youth programs.
Have an equivalent combination of education and experience.
Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit.
PROVISIONAL DRIVER’S LICENSES ARE NOT ACCEPTABLE.
Ability to review and process a large volume of data to meet or exceed daily quota.
Ability to work in a fast-paced environment.
Solid ability to operate Microsoft Office software and Google Suite,
Proficiency in virtual communications platforms (ie, Zoom, Google Meets, and Microsoft Teams, etc.)·
Detailed oriented
Solid data entry ability
Solid time management skills to effectively manage multiple priorities.
Solid verbal and written communication skills.
Analytical skills, adapting readily to changing priorities, detail-oriented, and ability to maintain confidentiality.
Solid skills to quickly evaluate service delivery issues and identify resolution.

Responsibilities

Answer, screen, and direct calls to the appropriate person or unit
Commute to worksite partner locations to conduct site visits to ensure the work environment is safe and compliant with youth employment.
Assist youth & worksites with/ YW application
Assist with registration sessions, community events, etc.
Complete end-of-summer worksite activity review forms for assigned worksites.
Communicate YouthWorks policies and procedures to youth participants, worksites, and other stakeholders.
Process and approve timesheet records for youth participants.
Organize, file, and scan documents to worksite folders and the YouthWorks system.
Ensure youth participant E-folders meet audit guidelines.
Ensure accurate data entry and filing.
Review and document the worksite’s performance using the Worksite Activity Review Form (WARF)
Distribute MTA Charm Cards, pay cards, and/or checks to youth participants.
Perform quality review of 75 records daily.
Maintain accurate daily work logs.
Run worksite and youth reports daily.
Assist with assigning youth to worksites.
Confirm and verify hours worked for youth participants.
Process and submit youth participant timesheets.
Investigate, document, and resolve payroll issues.
Investigate, document, and resolve all youth and worksite concerns and issues.
Assist in preparing and organizing materials for distribution to worksites, youth, and summer staff.
Assist with coordination and facilitation of YW program events (YouthWorks sessions, drop-off appointments, etc.).
Operate office equipment (i.e., multi-line telephone system, copiers, scanner, and laptop/desktop computer).
Inventory office supplies and materials for the unit.
Assist with the setup and breakdown of materials and equipment.
Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity.
Perform other related work assignments as directed.