Helpdesk Operator (Temp)

Panda Restaurant Group • Rosemead, CA

6d • $24 - $31 • Hybrid

About The Position

The Help Desk Tech (PAWS) serves as the single point of contact for technology-related problems encountered by PRG associates and provides satisfactory customer service. The role responds to requests for assistance received by telephone, voicemail, email, chat, and in person from associates experiencing hardware, software, network, or other computer-related technology problems. The Help Desk Tech evaluates and prioritizes problems, resolves them when possible, or escalates or refers them to the appropriate IS associate.

Requirements

• High school diploma required.
• Some relevant work experience and demonstrated interest in technology required.
• Successfully complete initial and periodically required trainings.
• Obtain a valid Food Handler's Card within 30 days of employment.

Nice To Haves

• Working toward a college degree.

Responsibilities

• Provide courteous, timely customer service in person and through phone calls and emails to Operations and SC associates regarding IS issues.
• Respond to telephone, voicemail, email, chat, and in-person requests for assistance with hardware, software, network, and other computer-related technology.
• Evaluate and prioritize computer-related problems, resolving them or referring them to the appropriate IS associate.
• Escalate problems requiring urgent attention.
• Log and track calls using the ticket tracking system.
• Follow up on outstanding calls and open tickets to ensure timely resolution and customer satisfaction.

Benefits

• Hybrid work schedule.
• 401(k) with company match.
• On-site fitness center, biometric screening, and flu shot clinic.
• Discounts at Panda restaurants, theme parks, and gym memberships.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED