Helpdesk Intern

TGI MAIN COMPANY•West Caldwell, NJ

4d•Onsite

About The Position

iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Helpdesk Intern for an immediate opening, focusing on delivering remote client support over the phone. https://goipower.com/it-services/

Requirements

Excellent written and verbal communication skills.
Strong troubleshooting abilities and the capacity to follow instructions.
Proficient documentation skills, including the creation of standard operating procedures.
Ability to handle multiple priorities and respond urgently to situations requiring quick resolutions.
Professional demeanor.
Strong service orientation.

Responsibilities

Proficiency in Ticketing Systems and Monitoring Software is advantageous.
Handling Managed Solutions from various providers.
Competency in Computer Hardware.
Troubleshooting Software Issues.
Installation, configuration, and troubleshooting of Network/Local Printers, scanners, and other peripherals.
Strong background in Windows 10/11.
Exposure to Office 365.
Desktop support expertise, particularly in resolving issues with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Installation and management of software, including updates and tools.
Providing customer service support over the phone.
Remote support knowledge.
Networking and troubleshooting proficiency.
Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365.
General understanding of IT Support client handling and various customer service scenarios.
Setting up mobile devices from different vendors with diverse requirements.
Responsibilities and duties may evolve and be reassigned based on company priorities and business requirements.
Successful candidates will possess excellent communication skills, the ability to thrive under pressure and deadlines, and adept handling of complex customer situations.