Helpdesk Technician

2K • Frisco, TX

8h • Onsite

About The Position

Gearbox is looking for a talented Helpdesk Technician I to join our team. This candidate will join a high performing Helpdesk team in supporting our studio. You’ll be friendly and eager to dive into any problem thrown your way. You’ll be comfortable with a wide range of hardware and software, and rarely settle for the default settings. You’ll think automation first and manual second. This individual must be self-starter and be willing to handle all manner of tasks with a positive attitude and a minimum of hand-holding. This position will require you to carry a mobile device and will occasionally require after-hours and weekend work. Full-time Onsite: This position requires working from our office 5 days a week.

Requirements

• Outstanding customer service and interaction skills, both verbal and written
• History of “whatever it takes”, hands-on support
• Experience with Windows OS and applications, in a networked environment
• Works well as part of a team in a fun, fast-paced environment
• Able to lift 50 pounds of awesome gear

Nice To Haves

• Familiarity with an issue tracking system, including reporting and metrics (Jira preferred)
• Experience with Linux systems
• Experience with Mac systems
• Experience with TCP/IP networking

Responsibilities

• Provide technical support and assistance related to computer systems, hardware, and software
• Deploy PCs to employees in less than ten minutes
• Support developer’s high-end PCs
• Manage an inventory system to find anything, anywhere
• Troubleshoot wired and wireless and VPN problems
• Push the latest applications and system patches using a software deployment system
• Support all manner of gaming systems and developer kits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees