Help Desk & User Outreach Analyst Data Protection Remediation Support x2

Axiom Path • Charlotte, NC

4d • Hybrid

About The Position

The Help Desk & User Outreach Analyst supports a cybersecurity remediation program focused on enterprise data protection and information risk reduction. The role helps improve data hygiene, reduce unnecessary access exposure, and guide business users through remediation actions related to sensitive information and access-control findings. It is a hybrid opportunity based in Charlotte, North Carolina, in a structured, security-focused enterprise environment. The engagement is W2 only, with no C2C or 1099 arrangements.

The analyst works collaboratively with cybersecurity, IT support, and business groups. The role provides exposure to cybersecurity operations, Active Directory-connected environments, access cleanup campaigns, user outreach, and enterprise support workflows.

Requirements

• 0–3 years of experience in help desk, IT support, technical support, or customer-facing technology support.
• Basic understanding of Active Directory concepts, including users, groups, access, and permissions.
• Familiarity with file shares, network drives, OneDrive, and user access concepts.
• Experience using ticketing systems, case management tools, or structured tracking processes.
• Strong customer service mindset and ability to explain technical issues to non-technical users.
• Excellent written and verbal communication skills, particularly for outreach, follow-up, and issue clarification.
• Strong attention to detail and ability to manage multiple user interactions at the same time.
• Organized, responsive, and comfortable working in a structured, process-driven environment.
• Ability to troubleshoot basic software, hardware, and user-access issues.

Nice To Haves

• Exposure to cybersecurity, data protection, Varonis, or remediation campaigns.

Responsibilities

• Serve as the first point of contact for users affected by data cleanup and access remediation campaigns.
• Support remediation efforts related to enterprise information protection findings, including inappropriate access, exposed sensitive data, and user-owned file cleanup.
• Communicate with non-technical users through email, Teams, calls, and office-hours support.
• Track user responses, remediation progress, exceptions, and escalations using ticketing or tracking tools.
• Triage incoming questions and determine when to escalate issues to cybersecurity or L2 support teams.
• Help maintain FAQs, user-facing guidance, and repeatable documentation.
• Assist with post-go-live support, troubleshooting, and structured follow-up across affected user groups.
• Help users understand and complete required remediation steps to contribute to risk reduction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed