Help Desk Support Analyst (FT)

Columbus Regional Healthcare System•Whiteville, NC

About The Position

Columbus Regional Healthcare System is seeking a detail-oriented, customer-focused Healthcare IT Helpdesk Support Analyst to provide first-line technical support to healthcare professionals and administrative staff. The role supports users in a fast-paced clinical environment and calls for knowledge of healthcare systems, electronic health records (EHR), and IT troubleshooting, along with a commitment to excellent service. CRHS describes its workplace as offering an intimate hospital feel with the resources of a large healthcare system and opportunities for professional growth and advancement.

Requirements

An associate degree in Information Systems or a related field, or at least 3 years of equivalent work experience in a customer support-related field; healthcare experience is preferred.
At least 2 years of applicable experience, or an equivalent combination of work experience and education, in a networked computing environment.
Experience troubleshooting Mac and PC hardware, printers, scanners, computer peripherals, and iOS and Android mobile devices.
Experience with client PC connectivity, including Ethernet, TCP/IP, and VPN.
Competency in Microsoft Office Suite.
Strong analytical and problem-solving skills.

Nice To Haves

A bachelor's degree in Information Systems or a computer-related field, with 3 years of work experience and strong technical skills.
Exposure to electronic health record utilization or healthcare experience.

Responsibilities

Provide first-line technical support to healthcare professionals and administrative staff.
Troubleshoot Mac and PC hardware, printers, scanners, computer peripherals, and iOS and Android mobile devices.
Troubleshoot client PC connectivity, including Ethernet, TCP/IP, and VPN issues.
Solve technical problems using strong analytical skills.