PT Help Desk Technician - 19 hrs IT

Kingsville, City of•Kingsville, TX

12d

About The Position

The City of Kingsville is hiring a Help Desk Technician to assist internal and external customers with information technology components. The work schedule will vary and may require working weekends as needed. The technician operates, installs, and maintains computers and related equipment; supports electronic systems and peripherals; and provides assistance remotely, by email and telephone, and on site. The role also includes troubleshooting, routine repairs, preventive maintenance, compliance checks, inventory, website updates and development, and customer training. Other duties may be assigned. City employees are expected to conduct themselves professionally and provide public services during emergency situations that threaten the safety of Kingsville’s citizens. Employees must be able to work immediately before, during, and/or immediately after an emergency. Applicants must meet the City’s general employment conditions, including a pre-employment drug screen and background investigation.

Requirements

Associate’s degree in computer science, networking, or a related field.
Two years of technical or desktop support experience involving extensive public contact.
Knowledge of computer operations principles, practices, and techniques, including Windows.
Knowledge of end-user programs such as MS Office and MS Excel.
Knowledge of computer security procedures.
Ability to apply basic troubleshooting techniques and procedures.
Ability to maintain confidentiality.
Ability to interpret and apply written and oral instructions.
Ability to document processes and provide written instructions.
Ability to maintain records in a standard, orderly, systematic fashion.
Ability to deal with people effectively and courteously.
High school diploma or equivalent.
Valid driver’s license and satisfactory driving record.
Proof of eligibility to legally work in the United States.
Must pass a pre-employment drug screen and background investigation.
Any combination of experience, training, and/or education may be accepted as an equivalent if it enables the applicant to conduct the essential functions of the position.
Must be able to work immediately before, during, and/or immediately after an emergency.

Responsibilities

Operate, install, and maintain computers and associated equipment.
Ensure equipment performance and compliance with end-user security policies.
Provide support remotely, by email and telephone, and on site.
Perform routine repairs, daily troubleshooting, and preventive maintenance.
Conduct internal compliance checks to ensure adherence to computer policies.
Perform annual hardware and software inventories to confirm coverage under maintenance agreement contracts.
Maintain electronic systems, including telephones, security systems, printers, copiers, faxes, and other peripherals.
Implement website information updates and assist with writing and developing website content.
Perform layout and other tasks required to create, develop, link, and expand web pages and services.
Train internal and external customers in using computers and electronic services in library and office settings.
Ensure software security in accordance with established procedures.
Maintain operational and maintenance logs and statistics.
Perform other duties as assigned.
Provide services for the public during emergency situations and be able to work immediately before, during, and/or immediately after an emergency.