Help Desk Technician - IT Technician 7-E9

State of Michigan • Dimondale, MI

3d

About The Position

Member of the team responsible for providing IT support to State of Michigan employees and partners. Log and track requests received from clients. Investigate, evaluate and resolve reported support issues and requests. Responsible for providing technical assistance in the implementation of technology and automation initiatives.

Requirements

• Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum.
• Two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8.
• Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum may be substituted for the post-secondary certificate.
• Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience.

Responsibilities

• Log, categorize, prioritize incidents
• Perform initial diagnosis and determine if escalation is necessary
• Installing and maintaining software
• Serving as a troubleshooter in the implementation and use of workstations and associated software and hardware
• Answering technical phone lines

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree