Help Desk Technician II - TS/SCI W/ poly

GD Information Technology • Annapolis Junction, MD

4d • Onsite

About The Position

Installs, modifies, and repairs computer hardware and software both in person and using remote access tools. Provides end-user software and hardware troubleshooting. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Assists in the administration of e-mail, Microsoft office, etc. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites. Maintains current knowledge of relevant technology as assigned.

Requirements

• 1 + years of related experience
• HS/GED
• Security+ CE or another 8570 Cert
• PWS 9.1 cert
• US Citizenship Required

Nice To Haves

• Top Secret/SCI Clearance
• Polygraph

Responsibilities

• Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
• Provides end-user software and hardware troubleshooting
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Assists in the administration of e-mail, Microsoft office, etc.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Maintains current knowledge of relevant technology as assigned

Benefits

• Medical plan options
• Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan with company match
• Flexible work weeks
• Vacation time
• Sick time
• Personal time
• Holidays
• Paid parental leave
• Military leave
• Bereavement leave
• Jury duty leave
• Short-term disability benefits
• Long-term disability benefits
• Life insurance
• Accidental death and dismemberment insurance
• Personal accident insurance
• Critical illness insurance
• Business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED