Help Desk Student Associate

University of Mary Washington • Fredericksburg, VA

24d • Onsite

About The Position

Help Desk Student Associates provide technical support to the entire university community through phone, online, and walk-up services. The position is in the Information Technology department at the University of Mary Washington’s Main Campus and is advertised at $13.75 per hour. Associates may work up to 15 hours per week and must be current UMW students.

Applicants must submit a state application through the online employment system; mailed, emailed, faxed, or hand-delivered applications or résumés are not accepted. Selected candidates, excluding current UMW employees, must pass a criminal history background check. Employment verification, including current and previous supervisory reference checks, will be conducted. Other financial, credit, driving, background checks, or a Statement of Economic Interests may be required for certain positions.

Requirements

• Ability to work up to 15 hours a week.
• Excellent customer service skills.
• Detail-oriented.
• Effective oral and written communication skills.
• Ability to follow directions.
• Ability to maintain confidentiality.
• Must be a current UMW student.
• Previous customer service experience.

Responsibilities

• Provide technical support to the university community through phone, online, and walk-up services.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed