IT Help Desk Specialist- Oakdale- Headquarters

Oak Valley Community Bank•Oakdale, CA

14h•$22 - $28•Onsite

About The Position

The Help Desk Specialist provides front-line technical support across the organization. This role handles user requests, troubleshoots hardware and software issues, and routes complex problems to the right resources. The position also supports the stability, security, and ongoing improvement of the Bank’s technology environment.

Requirements

High school diploma or equivalent required
Experience in IT support, network systems, or troubleshooting
Working knowledge of desktop applications, networking, and user support practices
Strong problem-solving skills with the ability to manage multiple priorities
Clear communication skills, both written and verbal
Ability to work independently and use sound judgment in resolving issues

Nice To Haves

additional technical training or education preferred

Responsibilities

Serve as the first point of contact for IT support requests, troubleshooting issues related to systems, hardware, software, and access
Manage and maintain tickets in the IT case tracking system, ensuring timely resolution and follow-through
Support network systems including LAN/WAN, wireless, VoIP, and related applications
Maintain and monitor servers, routers, firewalls, laptops, desktops, and mobile devices
Assist with system updates, patch management, and overall system performance and security
Help evaluate and recommend technology solutions, including hardware and software purchases
Participate in technology projects, committees, and incident response efforts
Maintain IT documentation, procedures, and system specifications
Partner with internal teams and vendors to resolve issues and improve service delivery
Ensure compliance with internal policies, audit standards, and regulatory requirements