Help Desk Intern

Element Technologies•Bloomington, MN

About The Position

Element Technologies is a premier IT outsourcing firm serving small and mid-size businesses for over 30 years. We love what we do and have a passion for customer service which reflects in our people and defines who we are. Our team has the depth and breadth to tackle a wide range of issues and the ability to provide thought leadership to our clients. We are all about keeping our clients running, responding quickly to problems, and providing solutions in a meaningful yet easy-to-understand way. Many of our clients that we started with are still with us. That’s because we’re serious about our long-term commitment to them and we share their goals. Our success is not only due to the quality of our work; it’s due to our attitudes, our innovative thinking, and the way we treat each other and our clients.

Requirements

Windows Desktop and Server operating systems: WinXP, Vista, 7, 8, 8.1 and 2003/2008/2012 servers
Active Directory
Microsoft Lync
Exchange 2003, 2007, and 2010
Office 2003, 2007, 2010, 2013 supporting
VMWare
Backup solutions
Firewalls
Network switching
Remote monitoring and support
Equipment recycling
Telephone confidence, written/verbal communication, organizational, time management, and problem-solving skills

Responsibilities

Provide first line response for users requiring assistance with information technology issues and problems
Respond to requests for technical assistance by phone, email and/or using a Help Desk management system
Track issues to resolution, updating the internal knowledge base and/or communicating the findings with relevant business units
Escalate more involved problems to the appropriate Tier 2 and Tier 3 Support Teams
Act as a liaison between customers and technical escalation teams