Help Desk

abra • Wheaton, IL

1d • Onsite

About The Position

Abra Professional Services is seeking a Help Desk Specialist to provide phone-based technical support and internal Help Desk assistance to company employees. This role involves troubleshooting and resolving hardware and software issues on desktop and laptop computers, supporting mobile devices, tablets, and various peripheral equipment. The specialist will also handle application-level issues and provide support for CRM, ERP (Tafnit), and BI systems.

Requirements

• 6 months to 1 year of experience in a similar technical Help Desk environment or relevant military technical experience.
• Solid knowledge of Operating Systems (OS).
• Proficiency in Microsoft Office applications.
• Proven experience in troubleshooting desktop and laptop hardware/software issues.
• Strong ability to diagnose and resolve email-related issues.
• Hands-on experience with peripheral equipment, including printers, scanners, etc.

Nice To Haves

• Previous experience working as part of a support team.
• Familiarity with QlikView / Qlik Sense.
• Familiarity with the Tafnit ERP system.
• Familiarity with Salesforce.
• Knowledge of Active Directory (AD).
• Familiarity with the Exchange management interface.

Responsibilities

• Provide phone-based technical support and internal Help Desk assistance to company employees.
• Troubleshoot and resolve hardware and software issues on desktop and laptop computers.
• Support mobile devices, tablets, and various peripheral equipment.
• Handle application-level issues and provide support for CRM, ERP (Tafnit), and BI systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed