Help Desk Intern

New Charter Technologies • Bloomington, MN

7d

About The Position

In this internship, you will learn and be responsible for a variety of IT related tasks. You will provide first line response for users requiring assistance with information technology issues and problems. You will respond to requests for technical assistance by phone, email and/or using a Help Desk management system. You will track issues to resolution, updating the internal knowledge base and/or communicating the findings with relevant business units. You will escalate more involved problems to the appropriate Tier 2 and Tier 3 Support Teams and act as a liaison between customers and technical escalation teams. As a Help Desk Intern, you will be exposed to a variety of different technologies as well as a variety of different job skills.

Requirements

• Windows Desktop and Server operating systems: WinXP, Vista, 7, 8, 8.1 and 2003/2008/2012 servers
• Active Directory
• Microsoft Lync
• Exchange 2003, 2007, and 2010
• Office 2003, 2007, 2010, 2013
• Supporting VMWare
• Backup solutions
• Firewalls
• Network switching
• Remote monitoring and support
• Equipment recycling
• Telephone confidence
• Written/verbal communication
• Organizational skills
• Time management skills
• Problem-solving skills

Responsibilities

• Provide first line response for users requiring assistance with information technology issues and problems
• Respond to requests for technical assistance by phone, email and/or using a Help Desk management system
• Track issues to resolution, updating the internal knowledge base and/or communicating the findings with relevant business units
• Escalate more involved problems to the appropriate Tier 2 and Tier 3 Support Teams
• Act as a liaison between customers and technical escalation teams

Benefits

• Growth and learning initiatives
• Employee benefits
• Company innovation

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed