IT Help Desk Intern

Edupoint Educational Systems LLC•Mesa, AZ

9h•Onsite

About The Position

The Information Technology (IT) Help Desk Intern provides hands-on support for Edupoint’s technology equipment and office workspaces. This role is responsible for assisting the IT team with computer deployments, workstation setup, equipment inventory, hardware maintenance, and basic troubleshooting in accordance with its needs and priorities. The IT Help Desk Intern is responsible for preparing and deploying computer equipment, assembling workstations, maintaining inventory records, supporting office technology, and assisting staff with basic hardware and software issues. This position works closely with senior IT staff who hold the responsibility for managing servers, networks, or production systems.

Requirements

Basic understanding of computer hardware and peripherals
Familiarity with Windows operating systems
Understanding of common office productivity software
Basic networking concepts
General knowledge of computer setup and maintenance
Strong customer service and communication skills
Ability to follow technical instructions and procedures
Basic troubleshooting and problem-solving skills
Organization and attention to detail
Ability to prioritize tasks and manage multiple assignments
Ability to lift and move computer equipment up to 50 pounds
Ability to work independently and as part of a team
Ability to learn new technologies quickly
Ability to provide professional support to employees at all levels
Strong organizational and time-management skills
Courses in and/or an Associates Degree in Computer Science, or 1 year of experience; or equivalent combination of experience and education

Nice To Haves

CompTIA A+ preferred but not required
Other entry-level technical certifications are a plus

Responsibilities

Assemble and deploy staff workstations, including monitors, docking stations, keyboards, and other peripherals
Install and move standing desks, office technology equipment, and computer hardware as needed
Set up, organize, and manage cabling and wiring for workstations and conference rooms
Receive, inventory, label, and track IT equipment and assets
Prepare computers for deployment, including operating system updates, software installation, and basic configuration
Perform basic hardware diagnostics and troubleshooting under the guidance of senior IT staff
Replace or upgrade hardware components such as memory, hard drives, monitors, keyboards, mice, and docking stations
Assist with conference room technology setup and testing
Coordinate equipment moves for office relocations and staff onboarding/offboarding
Assist with maintaining accurate records of hardware inventory and equipment assignments
Assist staff with basic technology questions and hardware-related issues
Follow established IT procedures and documentation standards
Other duties as assigned