Help Desk Engineer

CST Technology Solutions•Ronkonkoma, NY

About The Position

CST Technology Solutions is a growing Managed Service Provider committed to delivering exceptional service and innovative solutions. We’re looking for a reliable, customer-focused Help Desk Technician to support our internal teams and clients by providing technical assistance and troubleshooting across a range of hardware and software platforms. The Help Desk Technician is the first line of support for users experiencing technical issues. This role requires strong communication skills, attention to detail, and the ability to diagnose and resolve problems efficiently. You’ll work closely with other IT staff to ensure systems are running smoothly and users are supported in a timely and professional manner.

Requirements

Proficiency with Windows and Mac operating systems
Knowledge of Microsoft 365, Active Directory, and common business applications
Strong problem-solving and communication skills
Ability to multitask and prioritize in a fast-paced environment
Customer service mindset

Nice To Haves

Formalized training / education a plus
Experience with ticketing systems (e.g., Zendesk, Freshdesk, ConnectWise, etc.)
Familiarity with basic networking concepts (TCP/IP, DNS, DHCP)

Responsibilities

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
Diagnose and troubleshoot hardware, software, and network issues
Guide users through step-by-step solutions
Install, configure, and maintain computer systems and applications
Document issues and resolutions in the ticketing system
Escalate complex problems to the appropriate IT personnel
Maintain inventory of IT equipment and software licenses
Assist with onboarding and offboarding of users
Support remote users and troubleshoot VPN and connectivity issues