Help Desk Engineer

Triton Systems, Inc.•Chelmsford, MA

7d•Hybrid

About The Position

We are seeking a proactive and technically proficient Mid-Level Help Desk Engineer to join our internal IT team. You will be responsible for providing end-to-end technical support for both on-site and remote employees. The ideal candidate will blend strong technical troubleshooting skills (Windows environments, hybrid AD, and network fundamentals) with an understanding of strict IT management workflows using NinjaOne. This role is highly dynamic and serves as a critical pillar for maintaining operational readiness and strict security compliance.

Requirements

3–5 years of dedicated help desk or desktop engineering experience.
Direct, hands-on experience utilizing NinjaOne for patch management, scripting, and endpoint health reporting.
Deep familiarity with Hybrid Active Directory setups, Azure/Entra ID integrations, and SharePoint architecture.
Clear understanding of core TCP/IP principles, network switches, and corporate VPN connectivity client tracking.
Proficient in disassembling, upgrading, and diagnosing physical hardware issues on business-class desktops and laptops, including conference room setup and support for Teams meetings.
Outstanding universal communication skills; ability to explain complex technical fixes in simple language to non-native speakers.
Must be a US Citizen capable of obtaining or maintaining a security clearance (due to defense contractor operating requirements).
Direct, hands-on administrative or troubleshooting experience with NinjaOne (or a closely related framework) for remote access, patch deployment, scripting, and endpoint monitoring.
SharePoint Administration, including permissions mapping, document library structure, and site management.
Comprehensive support of Microsoft Office applications including Outlook, Word, Excel, PowerPoint, Teams, and OneDrive.
Enterprise password management utilities, specifically Keeper Password Manager, to enforce credential hygiene.
Ability to leverage free GenAI tools to accelerate troubleshooting, scripting, and documentation, while strictly maintaining confidentiality guidelines through non-sensitive prompting.

Nice To Haves

Familiarity with NIST SP 800-171 or CMMC framework system compliance baselines.
Relevant industry certifications (e.g., Microsoft Certified Modern Desktop Administrator, Network+, CompTIA Security+).

Responsibilities

Provide remote and on-site support for local and distributed staff.
Troubleshoot advanced Windows workstation/laptop issues (e.g., corrupt OS recovery, driver conflicts, safe mode diagnostics, and TPM initialization errors).
Administer and maintain user profiles within a Windows Domain operating in a Hybrid Active Directory configuration.
Assist users with the complete Microsoft 365 suite (Outlook, Teams, OneDrive/OneCloud, Office apps, and related productivity tools).
Utilize NinjaOne for day-to-day remote support, monitoring, patching, and endpoint management.
Perform, audit, and push software installations, packaging, and critical operating system updates.
Configure and maintain local and network printing infrastructure for multiple physical offices.
Assist with basic network management, including troubleshooting TCP/IP configurations, testing connections, and supporting remote employees using VPN technologies.
Support the onboarding and offboarding process
Manage and provision file permissions, document libraries, and collaboration access natively within SharePoint sites.
Document all system changes, configuration defaults, and resolution paths inside our internal ticketing and knowledge base frameworks.
Adhere strictly to institutional security baselines required of a defense contractor
Execute other related infrastructure tasks and hardware handling to support a 150-user, multi-site network footprint.