Help Desk Engineer

Revolution Group•Westerville, OH

16h•Onsite

About The Position

Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be part of a growing team. This role is responsible for responding to initial calls and Help Desk tickets from the client base. The ideal person will have better than average communication skills, patience, resourcefulness, and a desire to help others. The role requires a strong aptitude for learning and experience with different types of hardware. The Help Desk Engineer must be able to travel to clients in the central Ohio area and will be expected to be put into an on-call rotation.

Requirements

1-3 years general technology experience
Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
High-energy, self-motivated, well-organized
Methodical with the ability to analyze, make decisions and solve problems
Better than average communication skills
Ability to verbally communicate and explain technical information to all types of end users
Patience, resourcefulness and a desire to help others
Must demonstrate a strong aptitude for learning.
Must have experience with different types of hardware; PCs, laptops, and other end user compute devices.

Nice To Haves

Bachelor’s degree and/or Technical Certifications preferred.
A+, N+ and MCP a plus

Responsibilities

Daily responsibility for troubleshooting and resolving hardware issues on end-user devices.
Daily responsibility working with Revolution Group on reviewing server logs.
Responsible for troubleshooting client facing technical issues.
Responsible for troubleshooting technical issues with the POS platforms.
Will be expected to be put into an on-call rotation.
Must be able to travel to clients in the central Ohio area.
Reliable transportation required, applicants will be required to drive to client locations at times in the central Ohio area.