Heavy Equipment Mechanic - Field Service
About The Position
The Field Service Mechanic - Material Handling Equipment will be responsible for troubleshooting, repairing, and maintaining industrial vehicles such as forklifts, railcar movers, container handlers, and terminal tractors. This role involves performing routine maintenance and breakdown repairs at customer sites. Key responsibilities include prioritizing work orders, adhering to safety protocols, submitting paperwork accurately and on time, and providing excellent customer service. The mechanic will also be responsible for maintaining company-provided assets, including tools and service vans.
Requirements
- High School Diploma or equivalent.
- 2+ years of experience in a service technician role.
- Previous experience with hydraulics and computer diagnostics.
- Ability to interpret and apply schematic diagrams.
- Valid Driver’s License and driving record acceptable to insurance company.
- Ability to work independently and to effectively prioritize demands and execute tasks.
- Strong attention to detail, project management, and organizational skills.
- Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
- Adherence to company’s core values.
- Must be able to pass pre-employment screening as this is a drug-free workplace.
Nice To Haves
- Vocational or technical certification preferred.
Responsibilities
- Diagnose and troubleshoot customer breakdowns, providing proper repairs to minimize equipment downtime and initiating estimates for on-site repairs.
- Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
- Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.
- Inspect used parts to determine changes in factory specifications.
- Review repair work and scheduled maintenance results with customers, communicating any potential issues. Responsible for field quoting and communicating services to customers.
- Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.
- Provide daily status updates to dispatchers and review any customer issues or concerns with the dispatcher and account manager.
Benefits
- Monday - Friday 7:00 am - 3:30 pm
- $2,000 sign-on bonus and referral bonus opportunities
- Competitive salary with monthly bonus opportunities
- Comprehensive benefits include medical, dental, vision, and 401(k) with employer match and profit-sharing.
- Opportunity to earn monthly premium discounts.
- 3 weeks PTO annually prorated in the first year.
- 10 paid company holidays.
- No flat rate
- Annual Boot, Safety Glasses, and Gym Reimbursement Programs
- Company provided modern service van including fuel card and maintenance
- Laundered uniforms
- Technology: Laptop and iPhone
- Specialized tools
- PPE
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
