Heavy Duty Porter - Casino Public Space

Hard Rock Hotel & Casino Ottawa•Bristol, TN

7d•$15 - $21

About The Position

Under the direction of the EVS Manager, the Heavy Duty Porter deep cleans, sanitizes, and maintains attractive public and team member areas. The porter services assigned areas with provided chemicals and equipment, following department standards and procedures. The role supports a welcoming guest experience, maintains assigned areas and equipment, and works with EVS Supervisors and team members to perform deep-cleaning and general cleaning duties.

Requirements

Typically acquired through two months of on-the-job training or related janitorial experience; related education and experience may be interchangeable year for year.
Obtain and maintain valid licenses or certifications required by applicable Federal, State, and Virginia Lottery regulations.
Successfully pass a background check and drug screening.
Be at least 21 years of age.
Be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
Knowledge of basic hand and power tools and testing equipment.
Excellent guest service and communication skills.
Knowledge of janitorial duties.
Flexibility to work varying shifts and schedules as needed.
Ability to lift objects up to 40 pounds and push, pull, or move objects of that weight or more.
Ability to communicate effectively with employees at all levels and with guests.
Ability to review and comprehend necessary documentation.
Ability to routinely handle potentially hazardous cleaning chemicals and wastes while strictly following supervisor safety instructions and all safety policies and procedures.
Ability to regularly use powered cleaning equipment.

Responsibilities

Help create a welcoming atmosphere for guests, build and retain guest relations, and mentor team members in providing superior guest service.
Observe and report maintenance needs for buildings, fixtures, and equipment, as well as property loss, damage, breakage, or safety threats.
Maintain the security of assigned areas, keys, and equipment, and maintain supply and equipment storage areas.
Work with EVS teams to deep clean and maintain carpets, upholstery, tile and wood floors, marble and other stone surfaces, concrete floors and decking, and exterior areas.
Sweep, dust mop, and wet mop hard floors; vacuum, sweep, and pick up carpeted areas; remove gum and carpet spots; vacuum upholstered furnishings; and return furniture and equipment to position after cleaning.
Assist with stripping, waxing, refinishing, carpet and upholstery restoration, pressure cleaning, buffing, polishing, recoating, diamond polishing and marble restoration, and other deep-cleaning procedures.
Operate powered walk-behind and ride-on cleaning equipment, including automatic scrubbers, buffers, and carpet extractors.
As needed, assist with general property cleaning, including trash removal and cleaning restrooms and gaming areas; assist with emergency cleanups and provide coverage for absences.
Attend and participate in meetings.
Perform work regularly and predictably.
Clean and sanitize work and public spaces.
Perform other duties as assigned.