HealthLab Registrar

Northwestern Memorial Healthcare • Warrenville, IL

5d

About The Position

The HealthLab Registrar uses the hospital information system to secure accurate patient demographic, financial, and clinical information for laboratory services. The Registrar reviews patient orders in a timely and efficient manner to support timely reimbursement and registers HealthLab patients according to established policies and procedures for all billing types.

The role requires accurate documentation and validation of patient and insurance information, effective communication with clients and colleagues, and efficient completion of assigned work. Registrars attend registration training before performing registrations and work independently at an established productivity level.

Requirements

• High school diploma or equivalent.
• Strong typing skills.
• Ability to communicate effectively in English, verbally and in writing.
• Experience with Microsoft Outlook, Word, Excel, and Teams.
• Must attend Registration training before performing registration.

Nice To Haves

• Experience with registration in a doctor's office or hospital setting.
• Experience with Microsoft Outlook, Word, Excel, and Teams.

Responsibilities

• Demonstrate I-CARE values (Integrity, Compassion, Accountability, Respect, and Excellence) in daily work and interactions.
• Maintain an approachable, professional demeanor during weekly meetings.
• Provide clients with accurate information and timely updates; address questions and concerns or identify the appropriate contact or resources.
• Communicate effectively, respect diverse opinions and styles, and acknowledge others’ assistance and contributions.
• Use organizational and department resources efficiently; manage work schedules and complete tasks on time.
• Contribute to continuous improvement, cost-reduction efforts, streamlined work processes, and improved services.
• Review documentation for demographic validation before entry in the Epic in Extract System.
• Complete registrations with a 96% error-free rate.
• Maintain working knowledge of insurance plans billed by HealthLab for outpatient laboratory services.
• Use OneSource to verify insurance when Epic RTE is unavailable or as an additional validation resource, and use payer websites as resources.
• Work independently at an established productivity level.
• Communicate with HealthLab Billing and Client Services employees to obtain appropriate billing information.
• Correctly identify and document insurance carrier codes on patient records.
• Select and document the correct financial class on patient records.
• Register HealthLab patients according to policies and procedures for all billing types.
• Document account completion in Epic by placing a Billing Indicator open for audit purposes.
• Attend Registration training before performing registrations.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• A range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED