Healthcare Virtual Assistant – Case Manager (Onsite)

Snapscale

16h•Onsite

About The Position

Snapscale is looking for a reliable, detail-oriented Healthcare Virtual Assistant (HVA) to serve as a Case Manager supporting a US-based primary care and urgent care practice network. In this role, you will be responsible for patient outreach, scheduling, coordinating care between providers and labs, and obtaining necessary clinical records to support patient care and quality metrics.

Requirements

Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Case Manager, Clinical Medical Assistant, Referral Coordinator, or similar healthcare administrative role
Proven ability in patient outreach, care coordination, and obtaining medical records
Exceptional attention to detail and strong administrative follow-through
Strong written and verbal English communication skills
Experience working with EMR/EHR systems (such as AdvancedMD), VoIP phone systems, and Microsoft Office / Office 365
Able to work independently while maintaining consistent productivity and accountability
Must be willing to work onsite in Davao

Responsibilities

Call patients to schedule appointments and follow-up visits
Perform patient outreach to confirm whether required health screening services have been completed
Identify healthcare facilities or providers where completed screening services were performed
Request, follow up on, and obtain medical records for completed screening services
Coordinate care between providers, labs, and patients
Assist with patient intake, registration, and managing patient inquiries and FAQs
Update and maintain patient records and clinical documentation within the EMR system
Support quality programs and health outcome workflows (such as ACO and HEDIS measures)
Provide additional healthcare administrative support as assigned