Spanish Bilingual Healthcare Virtual Assistant – Front Office & Patient Coordination (Onsite)

Snapscale

9d•Onsite

About The Position

Snapscale is looking for a reliable and detail-oriented Spanish/English Bilingual Healthcare Virtual Assistant (HVA) to support the daily front office operations of a US-based healthcare clinic. This role focuses on patient onboarding, scheduling, insurance verification, referrals, patient communication, and administrative support. The ideal candidate is a proactive multitasker who can communicate confidently with Spanish- and English-speaking patients while maintaining accurate records and providing excellent patient service.

Requirements

Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Patient Coordinator, Medical Receptionist, Medical Administrative Assistant, or similar healthcare role.
Fluent in both English and Spanish, with strong verbal and written communication skills.
Experience using EMR/EHR or Practice Management Software.
Proficiency in Google Workspace and other computer-based applications.
Excellent attention to detail and accurate data-entry skills.
Highly organized with strong prioritization and follow-through.
Comfortable communicating with patients, providers, clinic staff, and insurance payers.
Able to handle confidential patient information and follow HIPAA requirements.
Able to work independently while maintaining productivity and accuracy.
Must be willing to work onsite in Davao.

Nice To Haves

Experience with patient onboarding, scheduling, insurance verification, or healthcare front office operations is preferred.

Responsibilities

Manage patient onboarding, forms, demographics, and payer information.
Verify insurance eligibility, benefits, and self-pay status.
Handle incoming calls, messages, referrals, and patient inquiries in English and Spanish.
Schedule, reschedule, and manage patient appointments and waitlists.
Support plan-of-care scheduling and patient coordination.
Monitor eligibility and obtain authorizations when applicable.
Assist with medical records requests and general billing or account concerns.
Support virtual patient check-in/check-out and time-of-service payment collection.
Collect and document outstanding patient balances.
Assist with payment reconciliation and correct demographic or claim information when needed.
Prepare correspondence and reports.
Escalate scheduling, onboarding, insurance, payment, documentation, or patient concerns to the appropriate team.
Maintain accurate patient information and follow HIPAA and healthcare compliance requirements.