Mandarin Speaking Healthcare Virtual Assistant (Remote)

Snapscale

8d•Remote

About The Position

Snapscale is looking for a reliable, detail-oriented Mandarin-speaking Healthcare Virtual Assistant (HVA) to support a US-based multi-specialty medical practice providing Ophthalmology, Dermatology, and Orthopedics services. This role involves providing administrative, front-office, and patient coordination support. The ideal candidate is organized, proactive, and capable of managing multiple administrative tasks while maintaining accuracy, professionalism, and confidentiality when handling patient information.

Requirements

Fluent in Mandarin and English is required.
Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Medical Receptionist, Patient Coordinator, Medical Administrative Assistant, or similar healthcare role.
Experience using EMR/EHR systems; familiarity with ModMed is an advantage.
Excellent attention to detail, organizational skills, and ability to manage multiple tasks.
Comfortable communicating professionally with patients, physicians, hospitals, and healthcare staff.
Knowledge of HIPAA and the importance of maintaining patient confidentiality and protecting PHI.
Able to work independently, follow established workflows, and meet productivity expectations.
Reliable, proactive, and committed to completing assigned tasks accurately and on time.

Nice To Haves

Familiarity with Ophthalmology, Dermatology, or Orthopedics is an advantage.

Responsibilities

Handle inbound patient calls, inquiries, and appointment scheduling using ModMed.
Coordinate appointment rescheduling, cancellations, and appointment updates through phone, email, and text.
Assist with patient intake and ensure accurate collection and entry of patient information.
Maintain and update patient records in the Electronic Medical Records (EMR) system.
Manage incoming and outgoing electronic faxes (e-faxes).
Track and coordinate referrals
Assist with insurance verifications
Provide general administrative, receptionist, and front-office support to physicians across multiple clinic locations.
Maintain organized patient records and ensure the accuracy and confidentiality of medical information.