Healthcare Virtual Assistant – Front Office & Patient Coordination (Onsite)

Snapscale

8d•Onsite

About The Position

Snapscale is looking for a reliable, detail-oriented Healthcare Virtual Assistant (HVA) to support the remote daily front office operations of a US-based healthcare clinic. This role combines virtual front-desk patient coordination, intake and onboarding, insurance verification and pre-authorizations, and patient scheduling. The ideal candidate is a proactive multitasker with strong administrative skills, capable of managing patient workflows, handling inquiries, and maintaining accurate records while working seamlessly with the clinic’s remote and in-office team.

Requirements

Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Patient Coordinator, Medical Receptionist, Front Desk Associate, Medical Administrative Assistant, or similar healthcare role.
Experience with patient onboarding, scheduling, insurance verification, or healthcare front office operations is preferred.
Experience using EMR/EHR or Practice Management Software is preferred.
Proficiency in Google Workspace and other computer-based applications.
Strong written and verbal English communication skills.
Spanish/English bilingual skills are preferred.
Excellent attention to detail, particularly with data entry and patient information.
Highly organized with the ability to prioritize multiple tasks.
Comfortable communicating with patients, providers, clinic staff, payers, and management remotely.
Able to handle confidential patient information and follow HIPAA requirements.
Able to work independently while maintaining accuracy, productivity, and accountability.
Must be willing to work onsite in Davao.

Nice To Haves

Experience with patient onboarding, scheduling, insurance verification, or healthcare front office operations is preferred.
Experience using EMR/EHR or Practice Management Software is preferred.
Spanish/English bilingual skills are preferred.

Responsibilities

Carry out new patient onboarding procedures, ensuring completion of intake forms and setup of patient profiles in the system
Verify insurance eligibility and benefits or establish self-pay status
Manage incoming phone calls, message distribution, and general patient communications
Receive, document, and process incoming patient referrals
Schedule patient appointments in adherence with schedule parameters, plan-of-care guidelines, and waitlists
Support virtual patient check-in/check-out procedures (via HiBridge kiosk) and assist with time-of-service payment collections
Monitor eligibility, obtain prior authorizations, and assist with billing or account questions
Process requests for records, statements, and general correspondence or reports
Assist with the audit and reconciliation of third-party or patient payments and fix demographic/claim errors
Provide timely notifications and updates to the Clinic Manager regarding scheduling issues, patient complaints, HIPAA matters, or insurance barriers