Healthcare Technical Consultant - Field Based in Iowa or Minnesota

Philips•Des Moines, IA

14h

About The Position

The Healthcare Technical Consultant works in Philips’ Hospital Patient Monitoring business, providing onsite and remote technical support for patient monitoring solutions. The role supports the full lifecycle of complex patient monitoring and IT infrastructure systems, including installation, configuration, integration, testing, troubleshooting, and ongoing performance optimization. The consultant diagnoses system, network, and application issues, investigates root causes, and implements solutions that improve reliability and reduce recurring problems. The position maintains detailed configuration and support documentation, follows configuration management and version control practices, and collaborates with engineering, clinical, sales, and service teams. It is a field-based role serving Iowa and Minnesota, with approximately 75% travel across the specified geography. The position requires an average of 1–4 hours of driving daily, with occasional overnight stays and air or train travel. Work may take place in a home or office setting and in hospitals or other healthcare environments. Flexible hours, overtime, weekends, and on-call rotations may be required.

Requirements

At least 2.5 years of professional work experience in IT services or a related technical environment.
Foundational understanding of IT systems, networking concepts, and technical troubleshooting.
Associate degree in computer science, biomedical, engineering, or a related field, or an equivalent combination of education and the listed experience.
Ability to travel approximately 75% across the assigned geography; average driving time is 1–4 hours daily.
Ability to work in office or home-office, remote, and hospital or healthcare settings and comply with vendor credentialing requirements.
Ability to work flexible hours, including non-standard hours, overtime, weekends, and on-call rotations.
Ability to wear required personal protective equipment.
Strong organization, communication, and collaboration skills; detail-oriented problem-solving and a disciplined approach to processes.
Must reside in or within commuting distance of Iowa and Minnesota.
US work authorization is required; candidates needing work-authorized visa sponsorship now or in the future will not be considered.

Nice To Haves

Experience in a field-based or hospital-based healthcare environment.
Experience with patient monitoring, telemetry units, ventilators, and defibrillators.
Computer networking certification, such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or an equivalent or higher-level certification; CCNA is encouraged for career progression.
Bachelor’s degree.

Responsibilities

Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows.
Diagnose and resolve system, network, and application issues using structured troubleshooting approaches.
Install, configure, integrate, and test patient monitoring and IT infrastructure solutions.
Apply knowledge of customer environments and requirements to implement systems effectively and optimize long-term performance.
Use approved tools, test equipment, and diagnostic methodologies to troubleshoot technical challenges.
Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.
Maintain accurate documentation of system configurations, troubleshooting activities, and support procedures.
Follow configuration management and version control practices to support consistency, knowledge sharing, and future implementations.
Collaborate with senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes.
Build technical expertise and contribute to knowledge-sharing and improvement initiatives.
Travel for business, including regular driving and occasional overnight or air/train travel.
Work flexible hours as business needs require, including overtime, weekends, and on-call rotations.
Wear required personal protective equipment and comply with hospital requirements and vendor credentialing.