Healthcare Secret Shopper
About The Position
Myers and Stauffer is seeking an observant, detail-oriented, and reliable Compliance Specialist to support its Network Adequacy team. The role evaluates health plan provider networks through onsite visits, telephonic surveys of healthcare providers, and reviews of provider-directory accuracy, helping improve patient access and satisfaction. This is a full-time hybrid position based in the Orlando area. Candidates must reside in the area and be comfortable traveling locally throughout the region. When not working in the field, the position offers the flexibility to work remotely. Travel may reach up to 60% depending on client and business needs, and flexible hours may be needed to accommodate assignments. Myers and Stauffer LC is a certified public accounting and health and human services consulting firm that provides audit, accounting, data management, and consulting services to government-sponsored healthcare programs. The firm has more than 45 years of experience, operates 21 offices, and has more than 900 associates nationwide.
Requirements
- High school diploma or GED.
- Reside within the Orlando area.
- Comfort with regular local travel throughout the region and reliable transportation for onsite evaluations.
- Ability to travel up to 60% based on client and business needs.
- Ability to work flexible hours to accommodate assignments.
- Ability to work with minimal supervision while fulfilling obligations.
- Ability to adhere to strict confidentiality guidelines and maintain professionalism.
- Ability to provide unbiased feedback based on observations rather than personal opinions or biases.
Nice To Haves
- Proficiency in data-entry tools and Microsoft Office Suite, including Word and Excel.
- Strong organizational and time-management skills to manage assignments and meet deadlines.
- Strong written and verbal communication skills.
- Bilingual in English and Spanish.
- Familiarity with healthcare networks, provider enrollment processes, and/or patient services.
- Prior experience as a secret shopper or in healthcare compliance, auditing, program integrity, health plan provider/member enrollment, or customer-care call centers.
Responsibilities
- Conduct onsite and telephonic secret-shopper surveys to assess healthcare provider availability and accessibility.
- Use survey-platform and call-center tools.
- Follow survey reviews and checklists, and accurately document responses and observations.
- Maintain detailed, organized records and meet reporting timelines.
- Work with the team to improve processes, share insights, and develop recommendations for monitoring access to care.
- Maintain professional behavior during onsite and telephonic assessments.
- Perform additional responsibilities as assigned.
Benefits
- Health, dental, and vision insurance, along with other competitive employee benefits for eligible associates.
- Vacation time, sick time, and paid holidays.
- Paid parental leave and available support resources.
- 401(k) with company matching for eligible employees.
- Tuition reimbursement.
- Referral bonuses.
- Paid volunteer community-service time.
- Mentor program and other employee programs and perks.
- Technical and leadership development training at each career milestone.
- Up to six counseling sessions per year through the Employee Assistance Program for eligible employees.
- Professional growth and development opportunities.
- Potential work flexibility to support work-life wellbeing.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
