Healthcare Scheduler (SCAN TEMP)

myPlace Health•Los Angeles, CA

4d•$20 - $28•Onsite

About The Position

myPlace Health is a PACE (Program of All Inclusive Care for the Elderly) organization backed by SCAN Group. It provides older adults with customized medical care, social activities, and daily support to help them live safely and independently in their communities. The Healthcare Scheduler coordinates participant appointments and related logistics, working with the interdisciplinary care team and other departments to support timely, coordinated care. This is a temporary, full-time, 100% onsite position at the Greater Los Angeles site in Downtown Los Angeles, California (90057). The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role may require applicable medical screening, including a medical questionnaire, vaccination-status verification, and/or tuberculosis screening.

Requirements

High school diploma or GED.
At least 2 years of experience in medical scheduling, healthcare administration, or a related field.
At least 1 year of experience working with frail elderly participants.
Experience using Electronic Medical Records (EMR).
Strong interpersonal and problem-solving skills, including the ability to communicate with participants, caregivers, and team members.
Strong organizational and multitasking skills, with attention to detail.
Ability to make independent decisions when needed and remain calm in urgent situations.
Bilingual in English and Spanish.

Nice To Haves

Experience in PACE, home health, or senior care.

Responsibilities

Coordinate and confirm participant medical, dental, therapy, and specialty appointments in alignment with individualized care plans and PACE, CMS, and DHCS timeframes.
Schedule external visits with specialists, diagnostic centers, and hospitals, ensuring referrals, authorizations, and transportation arrangements are in place; track follow-ups and keep caregivers and the interdisciplinary team informed.
Schedule new participant orientation and initial assessments across medical, therapy, social work, Day Center, and nursing disciplines; identify transportation needs and coordinate onboarding with the Transportation Team.
Optimize schedules across care settings by minimizing conflicts and coordinating participant and staff availability.
Collaborate with Transportation, Home Care, Medical Records, and Clinic teams to address scheduling barriers and improve care coordination.
Serve as the primary scheduling liaison among the Senior Center Manager, Clinic Staff, Medical Records, Home Care, and Transportation Coordinators.
Call participants to confirm external provider appointments and ensure they have the necessary details and support.
Identify and resolve appointment conflicts, last-minute cancellations, and urgent scheduling needs to support continuity of care.
Enter and update appointment details in the EMR or scheduling software in accordance with internal and regulatory documentation standards.
Perform other scheduling-related duties as assigned to support the evolving needs of the PACE program.