Healthcare Scheduler (SCAN TEMP)

myPlace Health•Los Angeles, CA

2d•Onsite

About The Position

myPlace Health is a PACE (Program of All Inclusive Care for the Elderly) organization backed by SCAN Group, providing older adults with customized medical care, social activities, and daily support so they can live safely, independently, and with dignity in their communities. Its interdisciplinary teams coordinate care for participants and their families in a collaborative, mission-driven environment. The Healthcare Scheduler supports the PACE program by coordinating participant appointments and related logistics across medical, therapy, dental, and specialty services. The role coordinates with participants, caregivers, providers, and internal teams to keep appointments aligned with care plans, regulatory timeframes, and transportation needs. It also supports onboarding for new participants, resolves scheduling conflicts and urgent requests, and maintains accurate appointment records. This is a temporary, full-time, 100% onsite position at the Greater Los Angeles site in Downtown Los Angeles, CA 90057. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. A medical screening may be required, including a medical questionnaire, vaccination-status verification, and/or tuberculosis screening.

Requirements

High school diploma or GED.
At least 2 years of experience in medical scheduling, healthcare administration, or a related field.
At least 1 year of experience working with frail elderly participants.
Experience using Electronic Medical Records (EMR).
Strong interpersonal and problem-solving abilities when communicating with participants, caregivers, and team members.
Strong organization and attention to detail, with the ability to manage multiple scheduling requests.
Ability to make independent decisions when needed and remain calm in urgent situations.
Bilingual in English and Spanish.

Nice To Haves

Experience in PACE, home health, or senior care.

Responsibilities

Coordinate and confirm medical, dental, therapy, and specialty appointments in alignment with individualized care plans and PACE, CMS, and DHCS regulatory timeframes.
Schedule external visits with specialists, diagnostic centers, and hospitals; ensure referrals, authorizations, and transportation arrangements are in place; track follow-ups and inform caregivers and the interdisciplinary team.
Schedule new participant orientation and initial assessments across medical, therapy, social work, Day Center, and nursing disciplines, and coordinate transportation needs with the Transportation Team.
Optimize schedules across care settings by minimizing conflicts and coordinating participant and staff schedules.
Collaborate with Transportation, Home Care, Medical Records, and Clinic teams to address scheduling barriers and improve care coordination.
Serve as a point of contact among the Senior Center Manager, Clinic Staff, Medical Records, Home Care, and Transportation Coordinators to support smooth scheduling workflows.
Call participants to confirm external provider appointments and ensure they have the necessary details and support.
Identify and resolve appointment conflicts, last-minute cancellations, and urgent scheduling requests to support continuity of care.
Enter and update appointment details in the Electronic Medical Record or scheduling software in accordance with internal and regulatory documentation standards.
Adapt to program needs and perform additional scheduling-related duties as assigned.