Scheduler - Healthcare

Nuclear Care Partners•Oak Ridge, TN

5d•Onsite

About The Position

Nuclear Care Partners is hiring a Clinical Scheduler for its Oakridge, Tennessee branch office. The role coordinates patient visits and caregiver staffing, supporting patients, families, nurses, aides, and branch leadership. The ideal candidate is detail-oriented, adaptable, organized, comfortable multitasking, and committed to providing excellent customer service. This is an in-office position, Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 hours per week. Compensation is competitive hourly pay, and the position is eligible for full benefits.

Requirements

High school diploma or GED.
Excellent writing, organizational, and time-management skills.
Ability to work independently, multitask, prioritize, and function in a team environment.
Professional, courteous, and customer-oriented demeanor.
Discretion, trustworthiness, and a high level of integrity.

Nice To Haves

At least two years of scheduling experience in a clinical or healthcare organization is strongly preferred.

Responsibilities

Communicate with patients, family members, and staff to help ensure patients receive excellent care and service.
Staff each patient’s schedule in advance and make adjustments as needed.
Conduct weekly check-ins with patients and families to identify schedule changes.
Work under the direction of the branch leader to ensure patient visits are scheduled and staff are informed of their schedules.
Develop monthly schedules for 100 or more employees.
Maintain consistent caregiver assignments for patients while creating desirable schedules for nurses and aides.
Manage the branch on-call schedule, particularly for 24-hour patients.
Monitor reports of daily nursing hours used by the branch.
Manage call-offs, missed visits, and late staff, coordinating with branch leaders on patterns and trends.
Maintain a pool of staff to cover call-off shifts and respond to coverage needs quickly and effectively.
Monitor call-off situations to identify problems that may need resolution.
Prepare, change, and update schedules using computer skills.
Review approved time-off requests and schedule patients around vacation, leaves of absence, and unpaid time off.
Resolve problems quickly while maintaining professionalism and excellent customer service.
Remain flexible and committed to scheduling when after-hours or last-minute situations arise.
Ensure schedules are accurate, communicated promptly, and schedule changes are known to staff and patients.
Perform other duties as assigned.