Health Enrollment, Call Center

Family Health Centers of San Diego•San Diego, CA

1d•Onsite

About The Position

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. Family Health Centers of San Diego (FHCSD) is looking for a Healthcare Retention Specialist – The Healthcare Retention Specialist is under the supervision of the Coordinator of Access to Care, provides a variety of services to those who have received Insurance Enrollment services, including verification of enrollment, tracking utilization of healthcare services, and encouraging renewal applications.

Requirements

Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required.
Licensed for a minimum of 3 years; No more than 2 violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving with 7 years.
High school graduate or GED equivalency.

Nice To Haves

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

Responsibilities

Answers Insurance Hotline to screen for coverage, and schedules application assistance appointments with an Enrollment Specialist.
Completes project-specific logs and collects required project data.
Makes timely and accurate submission of monthly reports.
Makes telephone and mail contact with individuals receiving FHCSD Enrollment services; verifies enrollment; documents any healthcare utilization; and encourages renewal applications.
Meets department retention productivity standards.
Performs other duties as assigned.
Provides coverage for Healthcare Enrollment Specialists as needed.
Participates in community events as needed.