Health Enrollment, Call Center
About The Position
The Healthcare Retention Specialist is under the supervision of the Coordinator of Access to Care, provides a variety of services to those who have received Insurance Enrollment services, including verification of enrollment, tracking utilization of healthcare services, and encouraging renewal applications. Family Health Centers of San Diego (FHCSD) is looking for a Healthcare Retention Specialist. FHCSD's mission is to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD operates more than 90 sites across San Diego County, providing a wide range of medical, dental, vision, behavioral health, and substance use services. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.
Requirements
- Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required.
- Licensed for a minimum of 3 years; No more than 2 violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving with 7 years.
- High school graduate or GED equivalency.
Nice To Haves
- Demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.
Responsibilities
- Answers Insurance Hotline to screen for coverage, and schedules application assistance appointments with an Enrollment Specialist.
- Completes project-specific logs and collects required project data.
- Makes timely and accurate submission of monthly reports.
- Makes telephone and mail contact with individuals receiving FHCSD Enrollment services; verifies enrollment; documents any healthcare utilization; and encourages renewal applications.
- Meets department retention productivity standards.
- Performs other duties as assigned.
- Provides coverage for Healthcare Enrollment Specialists as needed.
- Participates in community events as needed.
Benefits
- Competitive Salary with Excellent Benefits
- Retirement Plan with Employer Match
- Paid Time Off, Extended Sick Leave and Paid Holidays
- Medical/Dental/Vision/FSA/Life Insurance
- Employee Discounts and Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
