Healthcare Resource Specialist - Patient Access Team HYBRID full-time days (Boise)

Trinity Health•Boise, ID

2d•Hybrid

About The Position

The Healthcare Resource Specialist serves as a key point of contact for patients and families, helping them navigate the healthcare system and ensuring a seamless patient access experience. The role is part of a collaborative Patient Access team focused on improving access and experience. The team works a full-time day schedule Monday through Friday between 7:00 a.m. and 5:30 p.m. in Boise. Work is hybrid; the percentage of time spent in the office versus remotely depends on business needs and is determined by the Supervisor. The specialist provides customer service, coordinates referrals and appointments, gathers patient and insurance information, and helps patients overcome healthcare, financial, or social barriers. The position requires strong communication, organization, accuracy, multitasking, and the ability to work independently and collaboratively.

Requirements

High school diploma or equivalent required.
Excellent verbal and written communication skills in English.
Strong organizational skills with high accuracy and productivity.
Ability to work independently with minimal supervision.
Proficiency in multiple software applications, including Epic, Outlook, MS Office, and practice management systems.

Nice To Haves

Previous experience in a hospital, medical, or insurance office setting.
Working knowledge of medical terminology and healthcare systems, including insurance, Medicare, and Medicaid.
Ability to learn and maintain comprehensive knowledge of the healthcare community, including specialties and providers.

Responsibilities

Deliver exceptional customer service to patients, physicians, and staff, fostering positive relationships.
Act as a system navigator and primary contact for patients and families, addressing questions and concerns.
Assist patients in overcoming healthcare, financial, or social barriers, such as arranging interpreters or providing transportation resources.
Facilitate ordering and processing ambulatory referrals, including referral requests, status updates, redirects, and expediting referrals as needed.
Route calls appropriately to clinical staff when trigger words or urgent concerns are identified.
Maintain confidentiality of patient information in compliance with HIPAA standards.
Schedule appointments in the electronic health record using provider-specific templates and preferences.
Collect and validate patient demographic and insurance information accurately.
Collaborate with clinic contacts to coordinate unusual requests or new patient appointments.
Handle multiple phone lines professionally while balancing patient experience and organizational goals.
Work independently and as part of a team to solve problems, improve workflows, and maintain a positive work environment.