Healthcare Operations Coordinator

Dane Street, LLC

10h • Remote

About The Position

The Healthcare Operations Coordinator transfers referral, case, and review data between internal systems and client portals to support daily operational workflows. The role ensures timely, accurate, and compliant handling of case information, documentation uploads, status updates, and portal management across multiple client accounts. It supports operational efficiency, turnaround-time requirements, and data integrity.

This remote, hourly, non-exempt position handles portal and case management, high-volume data entry, documentation, operational support, and quality and compliance activities. The coordinator maintains organized electronic records and audit trails, updates case statuses, checks submissions for completeness and accuracy, and follows internal SOPs, compliance standards, and client-specific processes. The role may require occasional overtime based on operational needs.

Requirements

• High school diploma or equivalent.
• Strong attention to detail and organizational skills.
• Ability to manage repetitive tasks consistently and accurately.
• Strong written and verbal communication skills.
• Ability to work independently in a remote environment.
• Strong time management and prioritization abilities.
• Proficiency with Google Workspace and Microsoft Office applications.
• Comfort navigating multiple web-based systems simultaneously.
• Strong typing and data entry skills.
• Ability to learn client-specific portals and workflow systems quickly.

Nice To Haves

• Previous administrative, operations, data entry, or healthcare support experience.
• Experience working with client portals, EMRs, claims systems, or web-based workflow platforms.
• Healthcare, insurance, or medical records experience.
• Familiarity with HIPAA and handling confidential information.
• Experience in high-volume, deadline-driven operational environments.

Responsibilities

• Upload and download referral documentation, medical records, reports, and supporting materials through client portals and internal systems.
• Transfer case information accurately between platforms while maintaining data integrity.
• Monitor client portals for new assignments, updates, requests, and status changes.
• Verify the completeness and accuracy of referral information before processing.
• Track and document case movement throughout the workflow lifecycle.
• Escalate urgent issues, missing documentation, or portal access concerns to leadership as appropriate.
• Perform high-volume data entry with attention to detail and accuracy.
• Maintain organized electronic records and audit trails.
• Update internal tracking systems with current case statuses and required documentation.
• Ensure portal submissions meet client-specific formatting and submission requirements.
• Conduct quality checks to identify discrepancies or incomplete information before submission.
• Support Operations Managers and team leadership with administrative workflow tasks.
• Assist with reconciliation activities and operational reporting as assigned.
• Help monitor turnaround times and identify potential workflow delays.
• Communicate professionally with internal teams regarding case status, portal issues, and workflow needs.
• Follow internal SOPs, compliance standards, and client-specific processes.
• Maintain confidentiality and securely handle sensitive and protected information.
• Adhere to HIPAA and company privacy and security requirements.
• Ensure work products meet internal quality standards and productivity expectations.

Benefits

• Medical, dental, and vision coverage for employees and their families.
• Voluntary life insurance options for employees, spouses, and children.
• Voluntary hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
• Basic life insurance at no cost.
• Short-term disability coverage at no cost.
• Long-term disability coverage at no cost.
• Paid time off.
• 401(k) plan with company match.
• Apple equipment and a media stipend for the remote workspace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED