Healthcare Front Office Coordinator - North Huntington, PA

CQ Partners•Penn Hills, PA

15d

About The Position

Hearing Unlimited, an established private practice in the Eastern Pittsburgh area, is seeking an energetic, motivated, and detail-oriented Healthcare Front Office Coordinator to lead front office operations. The role helps create a welcoming environment for patients while ensuring smooth, efficient, high-quality daily operations. The coordinator manages patient calls and scheduling, supports providers and staff with correspondence, maintains accurate records and electronic health records, verifies insurance information, and fosters a professional workplace.

Requirements

High school diploma or GED.
At least 2 years of front office experience, ideally in a medical setting.

Nice To Haves

Associate degree preferred.
Front office experience in a medical setting.

Responsibilities

Manage incoming patient calls and maintain an organized, efficient schedule.
Handle a high volume of phone calls while delivering excellent service.
Contact patients to confirm appointments and minimize scheduling gaps.
Track and report daily scheduling metrics, including adherence to company phone-call performance standards.
Professionally handle telephone inquiries and patient requests.
Greet patients promptly and provide exceptional customer service.
Maintain accurate patient records in the scheduling system with attention to detail.
Prepare and type correspondence for providers and staff.
Oversee daily front office operations while fostering a professional, high-quality workplace.
Coordinate appointments to optimize patient satisfaction and operational efficiency.
Create and update electronic health records (EHR) accurately.
Thoroughly verify patient insurance information.