Front Office Coordinator

Athletico•Grandville, MI

About The Position

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance while delivering a seamless front-office experience. The role supports compliance, data integrity, and revenue cycle performance through patient registration, insurance verification, payment collection, and clinic scheduling. The PEC reports directly to the Clinic Manager and collaborates with clinical teams, receiving functional and technical support from the Patient Experience Specialist (PES). The coordinator provides welcoming, responsive service to patients; explains financial responsibilities, payment options, and digital tools; and works with Patient Experience Specialists, Billing, and Clinical Operations to resolve complex insurance and scheduling issues. The role uses EMR systems, dashboards, and reporting tools, supports timely communication of patient progress notes and plans of care to referral sources, and contributes to clinic engagement and ongoing operational improvement. The position also provides Rehab Aide cross-training on front-office duties. This is a full-time position. The listed hourly base pay range is USD $15.00–$23.50. Individual pay depends on factors including work location, role complexity, job duties, and relevant experience and skills.

Requirements

High school diploma or GED.
1–2 years of customer service experience.
Excellent customer service skills and ability to resolve issues promptly in a high-volume, patient-facing environment.
Proficiency with Microsoft Office, including Outlook, Excel, and Word; ability to learn new technologies quickly.
Proficiency with EMR/EHR systems and scheduling platforms, and ability to use dashboards and reporting tools for data accuracy.
Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
Working knowledge of HIPAA compliance and patient privacy standards.
Strong written and verbal communication skills, including ability to explain financial responsibilities and digital tools clearly to patients.
Strong organization and time management skills, with attention to detail and accuracy in data entry.
Ability to meet or exceed performance metrics and adapt to continuous process improvements.
Ability to read, write, and speak English proficiently.
Ability to perform office activities including remaining stationary for extended periods, stooping, kneeling, crouching, traveling around the office, communicating verbally and in writing, and using fine motor skills for hand manipulation and keyboarding.
Ability to see at close range and at a distance, use peripheral vision and depth perception, and adjust focus.

Nice To Haves

Knowledge of healthcare insurance benefits and coverage.
Experience requesting and managing customer payments.
1–2 years of healthcare administration experience.

Responsibilities

Deliver a welcoming front-office experience, resolve patient issues promptly, and support positive interactions at every touchpoint.
Complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
Educate patients about financial responsibilities, payment options, and digital tools such as the patient portal.
Collect time-of-service payments and meet established collection targets.
Manage clinic scheduling workflows to support provider availability and patient access in accordance with organizational standards.
Monitor performance indicators related to registration accuracy, insurance verification turnaround, and patient satisfaction.
Collaborate with Patient Experience Specialists, Billing, and Clinical Operations to resolve complex insurance or scheduling issues and escalate as needed.
Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement.
Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
Organize patient milestone and holiday celebrations and other community-building activities with the clinical team.
Participate in ongoing training and cross-training programs.
Provide Rehab Aide cross-training on front-office duties.

Benefits

Medical and prescription coverage, with eligibility beginning on the first day of employment.
Dental and vision insurance, with eligibility beginning on the first day of employment.
Health Savings Account (HSA), Healthcare Flexible Spending Account (FSA), and Dependent Care FSA.
Progyny fertility benefit.
Critical illness, accident, and hospital indemnity insurance.
Company-paid basic life and AD&D insurance; supplemental life insurance for employees, spouses, and children.
Company-paid short-term and long-term disability, with a long-term disability buy-up option.
Company-paid maternity and parental leave.
Adoption and surrogacy expense reimbursement.
KinderCare discount.
Legal and credit monitoring.
15 days of PTO, accruing immediately upon hire.
Six major holidays off plus two floating holidays per year.
Additional compensation opportunities on top of base pay.
Bereavement time off and resources.
Pre-tax commuter transit and parking benefits.
401(k) retirement plan for employees age 21 and older, with a per-pay company match.
SoFi financial wellness tools and loan resources.
HUSK fitness resources and gym discounts.
Home, auto, and pet insurance.
Employee Assistance Program (EAP).
Employee discount program.