Front Office Coordinator

RHM Gynecology • Peachtree Corners, GA

7d

About The Position

The Front Office Coordinator manages administrative tasks for RHM Gynecology and helps ensure the front office operates smoothly. The role supports patient interactions and communications, appointment scheduling, payment processing, medical records and paperwork, and general office administration. Some duties, such as greeting patients and maintaining the reception area, office supplies, and mail, apply when working in the office.

Requirements

• Align with RHM’s mission, which recognizes that all persons have dignity from the moment of conception until natural death.
• Knowledge of general administrative and clerical procedures.
• Exceptional attention to detail.
• Strong organizational and time-management skills.
• Ability to prioritize and efficiently manage tasks in a fast-paced working environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Intermediate computer and software skills.
• Ability to learn new software, including Athena, Microsoft Outlook 365, and RingCentral.
• Ability to hear adequately to perform job duties over the telephone and respond to verbal questions.
• Ability to communicate clearly with patients and staff over the telephone.
• Visual acuity adequate to perform job duties, including visual examination of patients and reading information from printed sources and computer screens.
• Ability to sit for long periods, view a computer screen, and perform repetitive keystrokes.

Nice To Haves

• One to two years of work experience in an administrative role.
• Working knowledge of healthcare insurance and medical terminology.

Responsibilities

• Manage and oversee front office administrative duties to support smooth operations.
• Interface with patients to schedule appointments, manage inquiries, and coordinate communication.
• Receive and process payments.
• Coordinate incoming and outgoing inquiries and communications within a 24-hour period.
• Receive and direct phone calls to appropriate personnel.
• Collect and file patient paperwork and medical records, including insurance information, intake forms, charting information, test results, and external medical reports.
• Manage incoming and outgoing medical records to other facilities.
• Manage incoming and outgoing faxes and emails.
• Manage the appointment calendar and schedule in-person and telehealth appointments.
• Receive and sort incoming mail and prepare outgoing mail when in the office.
• Maintain office-supply stock when in the office.
• Ensure the reception area is well maintained when in the office.
• Greet patients when in the office.
• Perform other administrative tasks as necessary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed