Front Office Coordinator

Beacon Behavioral Partners • Ridgeland, MS

7d

About The Position

The Front Office Coordinator (Medical Assistant) supports the smooth operation of the practice’s front desk and back office. As a first point of contact for patients, visitors, and staff, this position provides professional, empathetic customer service and manages communications. The coordinator organizes appointments, maintains accurate patient records, handles administrative tasks, and facilitates communication between departments to support patient care and operational efficiency. The role also helps create a welcoming environment and ensures front office processes align with organizational standards and compliance requirements.

Requirements

• High school diploma or equivalent.
• Proven experience in a front office or administrative role, preferably within healthcare or social assistance.
• Proficiency with electronic health record (EHR) systems and standard office software such as Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Basic knowledge of medical terminology and healthcare office procedures.

Nice To Haves

• Certification in medical office administration or related credentials.
• Associate degree or higher in healthcare administration, business, or a related field.
• Experience with insurance verification and billing processes.
• Familiarity with HIPAA regulations and patient privacy standards.
• Bilingual abilities, particularly in Spanish or other commonly spoken languages in the United States.

Responsibilities

• Greet and assist patients, visitors, and staff in a courteous and professional manner.
• Manage patient appointment scheduling, cancellations, and follow-ups using electronic health record (EHR) systems.
• Answer and direct incoming phone calls, respond to inquiries, and relay messages accurately.
• Maintain and update patient records while ensuring confidentiality and compliance with HIPAA regulations.
• Coordinate communication between clinical staff, patients, and external service providers.
• Process patient intake forms, verify insurance information, and manage billing inquiries.
• Monitor and maintain the organization and cleanliness of the front office area.
• Assist with preparing reports and documentation as required by management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED